How do I change or cancel an order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us through our Contact Us page. We are constantly monitoring email.
Are these products made for kids?
Our miniatures pose a choking risk to children age three and under and are not suitable for them. We recommend that adults supervise older children with miniatures. Please note that miniatures also pose a risk to pets. For that reason, always keep pets away from miniatures and secure them in a space place when not in use.
What are your shipping methods and costs?
We use FedEx, UPS, and USPS to ship products. All orders that total at least $19 before any applicable sales tax and after any promotional discounts ship for free. For orders that total less than $19, there is a $7.95 flat shipping fee. We also offer Two Business Day Shipping for $4.95 for most products (that rate increases for holiday shipping). For more information about shipping, please visit our Shipping page.
Do I automatically receive free shipping at $65?
Yes! There is no need to enter a code, because all orders of physical products that are at least $65 before any applicable sales tax and after any promotional discounts ship for free. Please note that gift cards are delivered via email and do not count toward the free shipping threshold.
How long does it receive my order?
Unless the order is placed on a weekend or a holiday, we typically ship out orders the same if they are placed before 4 p.m. EST. Depending on where you live, you can expect your package to arrive in 2 to 5 business days.
Do you accept rush orders?
If you require your order sooner, please contact us and we will try to accommodate you. In many cases, we can expedite your order. You can also choose Two Business Day Rush Shipping at checkout. Please note that we must receive your order by 10:00 a.m. Eastern Standard Time in order to guarantee delivery in two business days.
Do you ship internationally?
At this time, we do not ship internationally.
What is your refund policy?
At ntmint Shop of Miniatures, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. Please return authorized orders in their original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions. A 20% restocking fee applies to all returned dollhouse kits. For more information about our return policy, please visit our Return Policy page.
What happens if my package arrives damaged?
Please know that we take every effort to ensure that your order will arrive safely. Because issues can happen during transit, we recommend you thoroughly check your package upon receipt for any damage. Any visual carton damage or breakage must be noted on the delivery receipt as “Damaged Packages” before signing. We recommend making all claims directly with the carrier. We also recommend doing so ASAP since failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim. Then Contact Us so we can make sure all damaged articles are replaced in an expedient manner.
What happens if my package is refused or undelivered?
Should a package be refused or returned to us unopened, we will notify you and ask you for a correct address. We will then resend your order or refund you in full if you choose not to have your ordered reshipped.
Who pays for the shipping to return an unwanted item?
The customer is responsible for covering the shipping charges to return an unwanted item unless it was damaged in transit.
Do you offer gift wrapping?
No, we do not offer gift wrapping.
Do you offer wholesale pricing?
No, we do not offer wholesale pricing.
Do you have an online affiliate program?
We do not have an affiliate program at this time.
What is your privacy policy?
We have a very thorough privacy policy, which you can read on our Privacy Policy page.
How do you use my personal information?
At no time do we ever provide your account contact or payment information to any third party vendor, associate, or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our Privacy Policy. We may from time to time update this policy. We will post any changes to our policy on our Privacy Policy page so that you are always aware of what information we collect and how we use it.
Where are you located?
We are based out of beautiful Erie, Pennsylvania. It’s in the northwest portion of the Keystone State and is among the snowiest (and sometimes the snowiest!) cities in America. It’s where our founder was born and raised–she decided to move back to start the business in Erie after attending school and working in New York City for several years. While Erie is our home base, we do use warehouses in other states for logistical reasons. All of our warehouses are carefully vetted to make sure they mail everything with the same white glove treatment we would.
Do you accept customer testimonials?
Yes, gladly! Feel free to send us a testimonial through the Contact Us page. Please note that by submitting a testimonial, you are giving ntmint, the right to use it in online and print marketing materials.
Do you accept general feedback?
Definitely, we are always looking for ways to serve you better. Feel free to send any feedback about our website, products, or anything else to us through our Contact Us page.